Frequently Asked Questions About Security Systems

Our security system FAQs are designed to help you choose the right solution with confidence. We understand that choosing the right security system can be overwhelming. Whether you’re looking for CCTV installation, alarm system support, or access control solutions, having the right information is key.

That’s why we’ve created this FAQ section — to help answer the most common questions about our security services in Cardiff and beyond.

What is your return policy?

You can return any item within 30 days of purchase for a full refund.

Are you an Authorised Hikvision Installer?

Yes, we are proud to be an authorised Hikvision installer, ensuring our customers receive trusted, high-quality CCTV and security solutions.

Do you have any special offers?

Yes, 20% OFF on all security products and installation services for returning and new customers.

What types of security systems do you install?

We design and install a wide range of systems, including CCTV, intruder alarms, access control, video intercoms, fire alarms, and temporary security systems.

Do you offer installation for home and commercial properties?

Yes—our expertise spans both residential and commercial environments across South Wales.

Are your systems monitored 24/7?

Yes, we offer round-the-clock remote monitoring services for both CCTV and alarm systems.

Can I get a free quotation?

Absolutely. Use our online quotation calculator or contact us to arrange a free site visit and quote.

Is your equipment compliant with UK standards?

Yes—our systems are fully compliant and certified to meet current Fire & Security codes.

What kind of after-sales and maintenance support do you offer?

We offer flexible maintenance contracts, emergency call-outs, and annual servicing.

Do you provide warranties on products and installation?

Yes—all systems come with manufacturer and full labour warranties.

Can I access CCTV footage remotely?

Yes—you can view live and recorded footage via secure mobile apps or web portals.

What’s the difference between IP-based and analogue CCTV?

IP-based systems offer better image quality, remote access, and smart features. Analogue is more basic and lower cost.

Is my CCTV system protected from being hacked?

We use secure passwords, disable unnecessary remote access, and implement hardened configuration.

How do access control systems work?

They include control panels, readers, locks, exit devices, and secured wiring to control access and record events.

What happens during an alarm event?

Sensors trigger an alert, which can be monitored and escalated to emergency services as per protocol.

Do I need a CCTV or security survey?

Yes, it ensures correct system design, compliance, and optimal camera placement.

Can you install equipment that I already own?

No, we only install equipment we supply to ensure warranty and performance.

Do your systems support remote access and mobile apps?

Yes—our CCTV, alarm, and access systems include secure remote access options.

What areas do you cover?

We serve Cardiff, Newport, Bridgend, Swansea, the Valleys, and all South Wales.